Receptionist – Check out with medicross hospitals , Netcare is hiring

Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.

Interested candidates who meet the above criteria are requested to e-mail a detailed CV to

Role profile
Role title Receptionist
Division Netcare Primary Care Division
Location Medicross Springs
Reporting structure Clinic Manager

Do not forget to register your cv on our database here REGISTER

Role summary
The receptionist is responsible for answering phones, patient scheduling and registration, patient files and the casualty patient waiting area.
Key work output and accountabilities
 Telephone Etiquette
 Attend to patients / customers / visitors both telephonically and in person in a professional manner
 Screening telephone calls or transferring them to other members of staff
 Handling of basic enquiries and taking messages for staff
 Patient Admissions
 Assist patients to accurately complete appropriate forms and documents for the required information
 Capture and record patient medical and personal information on the system in timeously, focusing on
patient and visitors’ needs


A) Office Admin Jobs

B) Retail stores vacancies

C) General worker Jobs

D) Cleaning vacancies

E) Jobs WITHOUT grade 12

F)  Government Jobs

G) Learnership/internships


 Handling of emergencies
 Refer patients to nursing station immediately
 Assist in transporting the patient to the nursing station if necessary
 Ensure that the patient is handed over to a nurse or practitioner
 Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
 General tasks
 Responsible for the preparation of the reception area for each working day and have all front desk
activities fully operational at the start of business hours

Closing date: 03.11.2022
Skills profile

 Grade 12 or equivalent NQF 4 certificate
 Higher certificate in Business Management

Work experience
 Previous experience in hospital/clinic environment would be desirable
 Knowledge of Medical Schemes advantageous
 Computer literacy
 SAP experience
 ME + experience
 Thorough knowledge of general / primary care nursing theory and practice
 Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing

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Coaching Others* The capacity to recognise development areas in others and support them to
facilitate personal development through coaching.
Leading and Managing Change* The capacity to implement and support change initiatives and to provide
leadership in times of uncertainty.
Performance Development* The ability to evaluate and develop different levels of capacity within a team
to achieve set objectives.

Taking Action Capable of recognising the need for action, considering possible risks and
taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the

Managing Self Capacity to plan, organise and control own work environment by setting
appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service
The capacity to identify and respond to the needs of *internal and external

*Internal and external customers include patients, doctors, colleagues,
suppliers, visitors, vendors and any other person that requires a relationship
 Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete
Adapting and Responding to
Capable of supporting and advocating change initiatives and managing own
reaction to change.

Continuous Improvement The capacity to improve systems and processes to facilitate continuous
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.
Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.

Leadership skills
Visioning The ability to provide direction in terms of action towards certain future
Empowering Creating conditions of willingness and participation amongst teams by
providing sufficient encouragement, information, resources and authority to
make the necessary decisions to accomplish tasks.
Energising Having the capacity to motivate and mobilize, impart strength, vitality and
enthusiasm to teams to actualize the organization’s vision of the future.
Designing and aligning Ensuring the optimal alignment of employee behaviour with the
organization’s vision and values.

Rewarding and feedback Fostering a performance culture by creating a framework of appropriate
incentives and rewards to direct and motivate the achievement of desired
performance behaviours and goals.
Team building Creating team players and team effectiveness by using appropriate methods
and a flexible interpersonal style to instil a cooperative atmosphere
conductive to building a cohesive team.

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Outside orientation Awareness of outside constituencies, emphasizing particularly the need to
respond to the requirements of customers, suppliers, partners, shareholders
and other interest groups, such as local communities affected by the

Global mindset Possessing a global frame of reference that enables one to scan the external
world environment for different perspectives and to adopt successful
practices. The capacity to inculcate a global mentality in others by instilling
shared values and cross-cultural sensitivity.

Tenacity The capacity and courage to persevere with one’s purpose in a persistent
and determined manner despite opposition or setbacks until the desired
objective is obtained or it becomes clear that the objective is no longer
attainable. Inspiring others, through active example, to have the courage of
their convictions.

Emotional intelligence The capacity to foster trust and create an emotionally intelligent workforce
whose members know themselves and deal respectfully and understandingly
with others. The ability to regulate and manage one’s emotions healthily
and productively.

Life balance Articulating and modelling the importance of the need for life balance for
the long-term welfare of oneself and one’s employees.
Resilience to stress Appropriately balancing these various pressures to maintain stable

Values and behaviours
Netcare values At Netcare, our core value is care. We care about the dignity of our patients
and all members of the Netcare family. We care about the participation of
our people and our partners in everything we do. We care about truth in all
our actions. We are passionate about quality care and professional

 Care – The basis of our business. The professional, ethical patient care
and services we offer at every level of the organization.
 Truth – The crucial element in building relationships that work.
Open communication with honesty and integrity is essential.
 Dignity – An acknowledgement of the uniqueness of individuals.
A commitment to care with the qualities of respect and understanding.
 Compassion – We engage everyone with empathy and respond with acts
of compassion in all interactions with our patients and their families.
 Participation – The willingness and desire to work in productive and
creative partnerships with others and the commitment to communicate.
The Netcare way Netcare is committed to providing quality care. Our basic service standard
holds us accountable for the below seven behaviours, which you will be
accountable to uphold:


 I always greet everyone to show my respect.
 I always wear my name badge to show my identity.
 I am always well-groomed to show my dignity.
 I always practise proper hand hygiene to show my care.
 I always engage to show my compassion.
 I always say thank you to show my appreciation.
 I always embrace diversity to show I am not a racist.

Please note:
 Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are
encouraged to discuss internal job applications with their direct line manager to ensure that the line
manager is aware of the application.

 The terms and conditions of employment relating to the function you have applied for will be based on
those in the Division you will be employed.
 If a candidate has any disability that may impair the individual’s ability to perform the job function, the
candidate must kindly inform the employer so that an assessment for reasonable accommodation can be

 By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being used for the specific purpose for which it was provided, which is
recruitment purposes and possible appointment purposes (should you be successful).

Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.

 If your application is not successful, we retain your CV and other information provided on our electronic
system. If you object to your information being used in accordance with the aforementioned clauses,
please indicate your objection, and we will immediately securely destroy your personal information.

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