Service Consultant: Job Requisition Number-122667

Closing Date: 28 November 2022

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Location: Northern Cape-Upington

Job Family: Sales and Service

SOURCE: https://jobs.nedbank.co.za

Career Stream: Client Service

Leadership Pipeline

Manage Self: Technical (MST)

Job Purpose: The role of a Digital Transformation Agent is to educate clients on the convenience, security and functionality of digital and self-service solutions. They also process cash transactions and cash fulfillment (balancing and replenishment), as well as perform first line device maintenance. In doing so, they help the business meet its goals

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APPLY HERE: https://jobs.nedbank.co.za/job/Upington-Service-Consultant/871416701

Essential Qualifications – NQF Level

• Diploma
• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Banking Services (example, Higher Certificate in Banking Services – NQF5)

Minimum Experience Level

• Relevant 1 – 2 years’ experience in Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.

Job Responsibilities

Client Engagement:

Our client service associate will help you with any concerns you have about the queue or digital devices, help you download online applications and resolve any log-in issues, and assist you in buying value-added services like prepaid data and airtime. They will also help you obtain statements, cards and other relevant documentation from self-service zones.

Additionally, they will build and maintain relationships with clients by keeping them informed of progress or action taken regarding their applications, queries and requests. Lastly, our client service associate will identify quality sales leads and enable cross-selling through client engagement. They are dedicated to providing knowledgeable client service that fosters mutual trust and confidence.

Business Operations: The teller is responsible for handling cash transactions over the counter, as well as ensuring that the branch’s stock holdings are balanced and secure. They must also enable the further processing of inter-bank transfers, and manage the cash within the store. In addition, they are responsible for loading cash into devices and ensuring that all store devices have the necessary consumables.

To reduce risk, set drop and counter limit policies according to your needs. Also, make sure to stick to authentication procedures and other mandates in order to prevent fraud and losses.

Nedbank Goals: Our goals at Nedbank include acting in the client’s best interests, being informative and truthful, fulfilling our promises, being accountable, and always putting the client first. We strive to contribute to Nedbank’s success through meeting our own service excellence, teamwork, and personal development goals while also following all of the bank’s security, operational, and compliance procedures and policies. Additionally, we work to increase digital migration volumes to self-service devices and online channels in order to improve the overall client experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Disclaimer

Preference will be given to candidates from the underrepresented groups

Please contact the Nedbank Recruiting Team at +27 860 555 566