Requisition Details & Talent Acquisition Contact
REQ: 121938
Poppy Mlothswa
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Closing date: thirty one Oct 2022
Job Family
Sales and Services
Career Stream
Client Service
Leadership Pipeline
Manage Self: Technical
FAIS Affected
Job Purpose
To provide world category service by going to teller connected transactional and banking requirements; wants of shoppers and refer cross sell opportunities.
View and Apply here: https://jobs.nedbank.co.za/job/Makhado-Teller/862238101/
Job Responsibilities
Contribute to a culture tributary to the accomplishment of transformation goals by taking part in Nedbank culture building initiatives (e.g. Surveys etc.).
Achieve business strategy (e.g. inexperienced Strategy) by taking part and supporting company responsibility initiatives.
Seeks opportunities to enhance business processes and systems by distinctive and recommending effective ways that to work and add worth to Nedbank.
Act as whole ambassador by displaying applicable behaviour and Nedbank values.
Enable the any process of inter-bank transfers by making ready all transactional documents and originals (WASTE) within the needed format by the desired point in time for fork up to couriers.
authenticating shoppers and transactions and by following relevant procedure and policies.
by referring any occurrences outside of mandate or authentication procedure to the Team Leader.
Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual money accessible and bank cheques accessible balances (could embody branch holdings / treasury)against system balances; at begin of day; finish of day and at regular intervals.
Avoid and minimise losses by dominant counter and drop safe limitsaccording to policy.
Minimise losses and guarantee corrective action is taken as per procedure and policy by instantly declaring discrepancy in actual money accessible and bank cheques accessible balances against system balances to management.
Ensure AN understanding of client’s wants by providing world category service to shoppers by greeting; listening and asking queries.
Deliver on known consumer wants by following the suitable method and procedures and thru providing feedback;satisfying consumer needs; building consumer relationships and thru consumer retention.
Provide sales leads and change cross-selling (without advising) of merchandise by identifying; creating suggestions;and bearing on the relevant department for action.
Remain current and keep au fait Nedbank risk and compliance necessities by reading the relevant newsletters; websites and attending sessions.
Improve personal capability and future growth by distinctive coaching courses.
Create and manage own career through steering and support of Team Leader; department and colleagues.
Location:
Makhado, ZA
Posted Date: 23-Oct-2022
Understand and support the Nedbank values altogether business processes through all engagement opportunities.
Contribute to the accomplishment of team goals by guaranteeing own participation.
Essential Qualifications – NQF Level
Matric / Grade twelve / National Senior Certificate
Preferred Qualification
Grade twelve with business subjects.
Minimum expertise Level
6 months’ client facing expertise during a retail surroundings are going to be a bonus
Technical / skilled information
Customer service principles
Relevant product information
Governance, Risk and Controls
Behavioural Competencies
Building client Loyalty
Applied Learning
Collaborating
Communication
Stress Tolerance
Quality Orientation
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