Administrator – Netcare is hiring working experience required (Grade 12)

Role profile
Role title Nursing Administrator
Division Netcare Primary Care Division
Location Medicross Edenvale
Reporting structure Clinic Manager


Role summary
To be responsible for the administration of the nursing department.
Key work output and accountabilities
Reception, Bookings and Payments  Open patient file on ME+  Allocate incoming patients as per triage policy  Fulfil the reception function for nurses station, i.e. answering calls, taking messages, monitoring access  Make insurance bookings / appointments  Load insurance  Fax invoice & insurance to MBCH  Receive proof of payment  Provide patients health care education sheets  Be willing to listen, help and take action of all customer complaints


Stock Control  Monitor and order stationary required  Order Waste man stock  Participate in stock takes and assist with inventory  Assist in cycle count as per schedule  Assist in stock management as requested by Charge Nurse  Order Ampath stock
Closing date: 14.10.2022

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Skills profile


Education
 Grade 12 or equivalent NQF Level 4 Qualification  Secretarial or Administration Qualification
Work experience
 2-3 years’ experience in a secretarial or Administration position  Computer literate  Knowledge of SAP is advantageous
Knowledge
 Good verbal and interpersonal communication skills  Ability to work well under pressure and to maintain effectiveness during changing conditions  Ability to work effectively and co-operatively with others by establishing and maintaining good working relationships  Excellent planning, organising and control / follow-up skills are essential  Must be customer care oriented  Must be able to use initiative


NON- MANAGERIAL/ SPECIALIST SKILLS
Coaching Others*
The capacity to recognise development areas in others and support them to facilitate personal development through coaching.
Leading and Managing Change*
The capacity to implement and support change initiatives and to provide leadership in times of uncertainty.


Housekeeping  Ensure the nurses station and nursing department are kept neat and tidy  Ensure with team correct Waste disposal  Ensure with team correct Contaminated linen handling
Co-ordination  Follow up with the lab to fax or email results  Phone for stat bloods to be collected  Receive results and distribute to the doctors  Capture STATS  Distribute MCRs to doctors every two hours  Monitor and record in- service training attendance

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Performance Development*
The ability to evaluate and develop different levels of capacity within a team to achieve set objectives.
Taking Action
Capable of recognising the need for action, considering possible risks and taking responsibility for results.
Decision Making Capable of making decisions timeously and taking responsibility for the consequences.
Managing Self


Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame.
Customer Focus and Service Delivery
The capacity to identify and respond to the needs of *internal and external customers.
*Internal and external customers include patients, doctors, colleagues, suppliers, visitors, vendors and any other person that requires a relationship
Adapting and Responding to Change


Capable of supporting and advocating change initiatives and managing own reaction to change.
Continuous Improvement The capacity to improve systems and processes to facilitate continuous improvement.
Personal Work Ethic Capacity to instil an ethic of quality and consistency in self and others.
Building Relationships Capacity to establish constructive and effective relationships.
Communication The capacity to clearly present information, either written or verbal.


Teamwork Capacity to cooperate with others to work towards a common goal.
Technical Knowledge The capacity to perform a technical function to required standards.
Leadership skills
Visioning The ability to provide direction in terms of action towards certain future outcomes.
Empowering Creating conditions of willingness and participation amongst teams by providing sufficient encouragement, information, resources and authority to make the necessary decisions to accomplish tasks.


Energising Having the capacity to motivate and mobilize, impart strength, vitality and enthusiasm to teams to actualize the organization’s vision of the future.
Designing and aligning Ensuring the optimal alignment of employee behaviour with the organization’s vision and values.
Rewarding and feedback Fostering a performance culture by creating a framework of appropriate incentives and rewards to direct and motivate the achievement of desired performance behaviours and goals.

Team building Creating team players and team effectiveness by using appropriate methods and a flexible interpersonal style to instil a cooperative atmosphere conductive to building a cohesive team.
Outside orientation Awareness of outside constituencies, emphasizing particularly the need to respond to the requirements of customers, suppliers, partners, shareholders and other interest groups, such as local communities affected by the organization.

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Global mindset Possessing a global frame of reference that enables one to scan the external world environment for different perspectives and to adopt successful practices. The capacity to inculcate a global mentality in others by instilling shared values and cross-cultural sensitivity.
Tenacity The capacity and courage to persevere with one’s purpose in a persistent and determined manner despite opposition or setbacks until the desired objective is obtained or it becomes clear that the objective is no longer attainable. Inspiring others, through active example, to have the courage of their convictions.


Emotional intelligence The capacity to foster trust and create an emotionally intelligent workforce whose members know themselves and deal respectfully and understandingly with others. The ability to regulate and manage one’s emotions healthily and productively.
Life balance Articulating and modelling the importance of the need for life balance for the long-term welfare of oneself and one’s employees.
Resilience to stress Appropriately balancing these various pressures to maintain stable performance.
Values and behaviours


Netcare values At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.  Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organization.  Truth – The crucial element in building relationships that work. Open communication with honesty and integrity is essential.  Dignity – An acknowledgement of the uniqueness of individuals. A commitment to care with the qualities of respect and understanding.  Compassion – We engage everyone with empathy and respond with acts of compassion in all interactions with our patients and their families.  Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.


The Netcare way Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours, which you will be accountable to uphold:

 I always greet everyone to show my respect.  I always wear my name badge to show my identity.  I am always well-groomed to show my dignity.  I always practise proper hand hygiene to show my care.  I always engage to show my compassion.  I always say thank you to show my appreciation.  I always embrace diversity to show I am not a racist.

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Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
Jerome.Stephen@medicross.co.za


Please note:  Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.  The terms and conditions of employment relating to the function you have applied for will be based on those in the Division you will be employed.  If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.  By applying for this position and providing us with your CV and other personal information, you are consenting to the information being used for the specific purpose for which it was provided, which is recruitment purposes and possible appointment purposes (should you be successful). Please note that your information will be processed for recruitment purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.  If your application is not successful, we retain your CV and other information provided on our electronic system. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information

Author: TADE OFFICE

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